LS3 Odenton

HSPD-12 Issuance Office Staff

Washington, District of ColumbiaFull-time
About the Job
Summary of Duties include, but are not limited to:​
  • Conduct sponsorship duties such as corrections of information in the database and coordinate actions with the Help Desk.
  • Perform inquiries within the applicable systems and databases such as JSTARS, PIPS, and DICAM to determine the status of applicants' PIV cards.
  • Provide weekly updates to the Program Manager on applicant status inquiries and corrective actions taken to correct any problems. Submit the weekly report on a spreadsheet via email.
  • Conduct Sub-Agency Transfer Requests and notify the requestor when the action has occurred. Make notifications of completion or issues that arise via email.
  • Conduct and assist with PIV card enrollments, activations, and updates for customers. Use the scheduling tool for customer appointments. Ensure the HSPD-12 scheduling calendar provides adequate time to complete the required process and ensures the availability of the system.
  • Conduct employment termination actions on PIV cards for individuals that are no longer employed.
  • Conduct card life cycle management actions to include, but not limited to, reprints (defective/damaged PIV cards), reissues (name changes, lost/stolen, expired certificates), and card renewals.
  • Recommend role assignments after verifying that training requirements have been met. Forward verified requests to the HSPD-12 Program Manager, Chief, Physical Security, or the Assistant Director.

Minimum Requirements:
  • Bachelor’s degree with 2 years of experience or if no bachelor's degree, 6 years’ experience operating a help desk responsible for the identification, prioritization, and resolution of reported issues. Ensuring all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
  • Extensive knowledge of Personal Identification Verification (PIV) sponsoring, registration, and authentication.
  • Completed Registrar Training with GSA USAccess

Working Conditions:
  • Able to sit and work at a computer keyboard for extended periods of time
  • Able to stoop, kneel, bend at the waist and reach on a daily basis
  • Able to lift up to 50 pounds occasionally
  • Able to walk long distances
About LS3 Odenton

LS3 was founded/incorporated in 2001. We are a minority, women-owned small disadvantaged business (SDB). We became SBA 8(a)/SDB certified in 2005, LS3 was one of the first firms ever to receive a GSA Certificate of Services Approval as an HSPD-12 Systems Integrator, which is a core competency required for success in any ICAM initiative. Since obtaining this qualification, LS3 has maintained a consistent presence in supporting both ICAM and HSPD-12 Programs and expanded our robust corporate capability within our HSPD-12 Qualification Category. LS3 is listed within the GSA Schedule 70, Special Item Number (SIN), 132-62 for HSPD-12 Product and Services Components, and SIN 132-60F as an Identity and Access Management Professional Services entity, both of which are important designations and capabilities for USDA to consider as part of any ICAM support and services. LS3’s System Integration capabilities fully address any integration and support needs for Logical Access Control System (LACS) and Physical Access Control System (PACS) environments and applications. LS3 offers a challenging and fast-paced environment, outstanding benefits, competitive salary, training, and potential for advancement. An Equal Opportunity Employer